Shipping policy

Shipping Policy
Thank you for shopping with Tovelita. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing

Orders are typically processed within 1–3 business days of payment receipt. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery times are for reference only and are not guaranteed.

Estimated delivery time:

7–12 business days
Delivery times may vary due to factors such as:
Carrier delays
Weather conditions
Customs processing
High shipment volumes
Destination
Holidays or other circumstances beyond our control
Shipping Costs

Unless otherwise stated at checkout, all orders qualify for free shipping.

Tracking Information

Once your order ships, we will send the tracking number to your email. Please allow 24–48 hours for tracking information to update.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout. Tovelita is not liable for delays, lost packages, delivery failures, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, such as carrier issues, weather conditions, customs delays, or seasonal peak demand.
Once the shipment has been handed over to the carrier, Tovelita is not responsible for any delays caused by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of receipt and provide clear photos of:

The item
The packaging
The shipping label
This helps us review and resolve the issue as quickly as possible.

Returned or Refused Packages

Packages returned due to refusal, delivery failure, or incorrect address information may be subject to return shipping fees, reshipment fees, and applicable restocking fees.

Need Help?

If you have any questions regarding your order or shipping, please contact our customer service team:

guanyi20260916@gmail.com